Managing Your Library and its Quality

Download or Read online Managing Your Library and its Quality full in PDF, ePub and kindle. This book written by Núria Balagué and published by Elsevier which was released on 22 August 2011 with total pages 230. We cannot guarantee that Managing Your Library and its Quality book is available in the library, click Get Book button to download or read online books. Join over 650.000 happy Readers and READ as many books as you like.

Managing Your Library and its Quality
Author :
Publisher : Elsevier
Release Date :
ISBN : 9781780632797
Pages : 230 pages
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This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries

Managing Your Library and its Quality

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries.

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Integrating Total Quality Management in a Library Setting

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles

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Quality and the Academic Library

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service

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Managing Project Quality

Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project

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The Quality Library

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.

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Mergers and Alliances

Volume 36 of Advances in Librarianship seeks to provide a comprehensive broad review of the factors that lead to mergers and other alliances, the methods used to ensure effective and successful collaborations. While corporate mergers make headlines, similar efforts in library and information science are less vociferously touted. They are occurring

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Managing Quality

An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets,

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Assessing Service Quality

This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

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International Network of Public Libraries  Quality management in public libraries

Download or read online International Network of Public Libraries Quality management in public libraries written by Conny Ang,Robert E. Cannon, published by Scarecrow Press which was released on 1999. Get International Network of Public Libraries Quality management in public libraries Books now! Available in PDF, ePub and Kindle.

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Service Quality Management

Download or read online Service Quality Management written by Anonim, published by Dr Peter D Mauch which was released on . Get Service Quality Management Books now! Available in PDF, ePub and Kindle.

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Fundamentals of Collection Development and Management

Addresses the art of controlling and updating your library's collection. Discussions of the importance and logistics of electronic resources are integrated throughout the book.

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Total Quality Management in Academic Libraries

This document contains conference papers, other speeches, and supplementary material from the first International Conference on Total Quality Management (TQM) and Academic Libraries, held in 1994. The conference was comprised of four sessions, and the introductory remarks of each are included, along with transcriptions of each session's interview/discussion forums: (1) Opening

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Foundations of Data Quality Management

Data quality is one of the most important problems in data management. A database system typically aims to support the creation, maintenance and use of large amount of data, focusing on the quantity of data. However, real-life data are often dirty: inconsistent, duplicated, inaccurate, incomplete, or stale. Dirty data in

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Surviving the Future

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data

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Project Management in Libraries  Archives and Museums

Aimed at practitioners and managers, this practical handbook provides a source of guidance on project management techniques for the academic and cultural heritage sectors, focusing on managing projects involving public sector and other external partners. Issues under consideration and illustration include: different approaches to managing projects and how to select

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